Customer Service Associate

Worksourceheartofgeorgia; Montgomery (AL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

A retail company in Montgomery, Alabama, is seeking a Customer Service Associate to enhance the shopping experience for customers. Responsibilities include assisting customers, managing transactions, and maintaining a clean environment. Ideal candidates will have customer service experience and strong interpersonal skills. The position offers several health benefits and aims to create a positive workplace culture.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or related fields is highly preferred.
• Ability to lift 30-50 lbs and perform physical tasks.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and security of cash.
• Maintain cleanliness and stocking throughout the store.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: