Customer Service Associate

Dollar Tree, Inc.; Gallatin (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Dollar Tree, Inc. in Gallatin, Tennessee is seeking a Customer Service Associate to provide friendly, helpful service and ensure a clean, welcoming store environment. You will assist customers, handle transactions, stock shelves, and help unload merchandise to keep operations running smoothly.

The role emphasizes safety, cash handling accuracy, teamwork, and adherence to store policies. A high school diploma is preferred and prior retail or service experience is a plus.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain store security and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment.
• Maintain a clean, safe, and respectful environment with professional interactions.

Skills

Customer service

Retail experience

Communication

Following instructions

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required