Customer Service Associate – Home Improvement with Benefits

Lowe's; Elizabeth City (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Customer Service Associate welcomes customers and helps them find the right products for home improvement needs. You will listen, answer questions, and ensure customer satisfaction throughout the store visit.

The role supports various departments such as Appliances, Hardware, and Tools, with duties that may include stocking, assisting with locating merchandise, processing orders, and delivering friendly service in a fast-paced retail environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Communication

Tools

Retail devices (smartphones/tablets)

Job description

Lowe's Customer Service Associate welcomes customers and helps them find the right products for home improvement needs. You will listen, answer questions, and ensure customer satisfaction throughout the store visit.

The role supports various departments such as Appliances, Hardware, and Tools, with duties that may include stocking, assisting with locating merchandise, processing orders, and delivering friendly service in a fast-paced retail environment.