Customer Service Associate: Home Improvement Specialist

Lowe's Companies, Inc.; City of Rochester (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades

Job summary

Lowe’s Companies, Inc. in Rochester, NY is seeking a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service across departments.

This role offers flexible scheduling, bilingual opportunities, and a comprehensive benefits package including health, tuition assistance, 401(k) match, stock purchase program, and associate discount, with pathways for skill development and career growth.

Qualifications

• 6 months experience using a computer
• 6 months experience using common retail technology such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer use

Retail technology

Reading and arithmetic

Prolonged standing

Lifting 25 lbs

Job description

Lowe’s Companies, Inc. in Rochester, NY is seeking a Customer Service Associate to greet customers, help them find products, and provide friendly, knowledgeable service across departments.

This role offers flexible scheduling, bilingual opportunities, and a comprehensive benefits package including health, tuition assistance, 401(k) match, stock purchase program, and associate discount, with pathways for skill development and career growth.