Customer Service Associate: Home Improvement & Growth Opportunities

Lowe's; Town of Concord (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Associate discount

Track to the Trades

Job summary

Lowe's is seeking a Customer Service Associate in New York to welcome customers and help them find products for home improvement. You will answer questions, assist with locating merchandise, and process orders while delivering friendly, professional service.

The role supports multiple departments, offers flexible scheduling and access to comprehensive benefits including health coverage, tuition assistance, a 401(k) match, and a 10% associate discount. Training provided.

Qualifications

• 6 months' experience with a computer, including inputting, accessing, modifying, or outputting information
• 6 months' experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology familiarity

Job description

Lowe's is seeking a Customer Service Associate in New York to welcome customers and help them find products for home improvement. You will answer questions, assist with locating merchandise, and process orders while delivering friendly, professional service.

The role supports multiple departments, offers flexible scheduling and access to comprehensive benefits including health coverage, tuition assistance, a 401(k) match, and a 10% associate discount. Training provided.