Customer Service Associate - Home Improvement

Lowe's Companies, Inc.; Wilmington (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Wilmington, NC to welcome customers and help them find the right home improvement products and services. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer needs are met in a friendly, professional manner.

Responsibilities include answering questions, guiding shoppers through checkout, stocking shelves, and collaborating with teammates across departments such as Appliances, Hardware,

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail tech experience

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe's is seeking a Customer Service Associate in Wilmington, NC to welcome customers and help them find the right home improvement products and services. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer needs are met in a friendly, professional manner.

Responsibilities include answering questions, guiding shoppers through checkout, stocking shelves, and collaborating with teammates across departments such as Appliances, Hardware,