Customer Service Associate - Hiring Immediately (Vienna) | $60,000-$85,000

The Dorne Region; Vienna (VA); On-site; USD 60,000 - 85,000; Part time

Job summary

The Dorne Region is seeking a Customer Service Associate for an on-site contractor role in Vienna, VA. The position centers on talking with people, listening, answering questions, and guiding customers through next steps regarding health insurance options and life benefits, with no prior industry knowledge required.

You will learn to handle client conversations professionally, explain information clearly, record notes and next steps, and stay organized with follow-up.

Qualifications

• Willingness to learn and follow process
• Strong phone communication skills
• Ability to stay organized and follow up

Responsibilities

• Talk with people, listen carefully, answer questions, and help each person understand what comes next.
• Handle client conversations professionally and explain information clearly.
• Record notes and next steps, and stay organized with follow-up.

Skills

Customer service

Communication

Active listening

Organization

Phone communication

Coachable

Job description

The Dorne Region is adding a Customer Service Associate to the team.

The role is straightforward: talk with people, listen carefully, answer questions, and help each person understand what comes next. The conversations focus on health insurance options and life benefits, but you are not expected to arrive knowing the industry.

You will learn how to:

• Handle client conversations professionally.
• Explain information clearly.
• Record notes and next steps.
• Stay organized with follow-up.

The people who tend to succeed here are approachable, dependable, coachable, and comfortable communicating by phone. You do not need a perfect résumé. You need the willingness to learn and the discipline to keep following the process.

This is an on-site contractor position with performance-based, commission-based compensation. It is not a guaranteed hourly or salaried role. First-year earning potential typically ranges from $60,000 to $85,000 and depends on consistency, activity, and completed results.

The Dorne Region is a growing organization with offices in multiple regions across the country. The team provides structure, leadership support, and an active professional environment.