Customer Service Associate: Growth & Training Path

Blain's Farm & Fleet (Blain Supply, Inc.); Janesville (WI); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(K) with company match

Associate discounts on major brands

Medical, Dental, Vision

Disability & Life Insurance

Paid holidays

Job summary

Blain's Farm & Fleet in Janesville, WI is hiring a Customer Service specialist to support the website and retail store customers. You will handle inquiries, web order support and order placement, tracking, and returns, delivering outstanding service by phone, email, and chat.

This full-time role offers a competitive benefits package effective after 91 days, including medical, dental, vision, disability, life insurance, 401(k) with company match, and associate discounts on major brands.

Qualifications

• 1–2 years of customer service experience.
• High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Basic Microsoft Office skills including Word, Outlook & Excel.
• Ability to work independently with minimal supervision.
• Use of critical thinking to solve customer issues.

Responsibilities

• Provide outstanding customer service over the telephone, email, and chat.
• Assist store customers with website questions and product information.
• Place website orders for customers as needed.
• Trace and track packages for lost/damaged orders.
• Assist customers with returns and website corrections.
• Provide product support for the full website product line.

Skills

Customer service experience

Strong communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Job description

Blain's Farm & Fleet in Janesville, WI is hiring a Customer Service specialist to support the website and retail store customers. You will handle inquiries, web order support and order placement, tracking, and returns, delivering outstanding service by phone, email, and chat.

This full-time role offers a competitive benefits package effective after 91 days, including medical, dental, vision, disability, life insurance, 401(k) with company match, and associate discounts on major brands.