Customer Service Associate — Growth & In-Store Impact

Ccffamilyofbrands; Oneonta (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Education reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Dental, vision, disability coverage

Employee Assistance Program

Discount marketplace

Paid time off (12 days first year)

Job summary

Easy Money in Oneonta, AL is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build customer relationships, and support a fast‑paced, high‑performance environment with hands‑on training and growth opportunities.

The role emphasizes accurate data entry, POS system usage, and professional communication.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and opening/closing procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies and local regulations.
• Engage in ongoing training and stay current on product changes.
• Work in a fast-paced environment and manage multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance, including weekends.

Skills

Communication skills

Data entry

Phone usage

POS system

Microsoft Office

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Easy Money in Oneonta, AL is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions, build customer relationships, and support a fast‑paced, high‑performance environment with hands‑on training and growth opportunities.

The role emphasizes accurate data entry, POS system usage, and professional communication.