Customer Service Associate(Full time)

Fitnescity, Inc

Newark (NJ)

Hybrid

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision benefits

401(k) matching

Gym/nutrition/wellness payment incentive

Unlimited PTO

Job summary

A health and wellness tech start-up is seeking a Customer Success Associate for its Newark, NJ location. This entry-level role involves managing calendars, assisting customers, and presenting automation projects. The ideal candidate is ambitious, organized, and has good communication skills. This position offers competitive pay and generous benefits, including unlimited PTO and a monthly wellness incentive. You will be part of a dynamic team and contribute to the company's national expansion.

Qualifications

Ambitious and driven with a strong desire to grow.
Some experience with client success or customer support.
Exceptional organizational and communication abilities.

Responsibilities

Manage calendars and coordinate scheduling for appointments.
Assist customers via email and calls.
Prioritize and present automation projects.

Skills

Strong attention to detail

Organizational skills

Verbal communication skills

Written communication skills

Client success experience

Experience with scheduling

Customer empathy

Tools

Zendesk

Front

Intercom

Job description

Location: Newark, NJ (hybrid) or remote (NY, NJ, CA, and TX only).

We are seeking a rockstar Customer Success Associate to help drive our national expansion.

This is an entry-level position (0-2 years), and you will report to a Customer Success Manager.

You will join a small team in an early-stage environment with massive potential.

This is an excellent opportunity to be part of a high-growth start-up and make an impact. We offer great benefits and a fun environment.

Since the company is growing fast, you will have many opportunities to grow and gain more responsibility.

Your primary role will be to serve as a liaison between customers and external partners/teams to coordinate calendars and day-to-day operations. You will also work with Product and Engineering to identify and present projects for automation.

Company Overview

At Fitnescity, we make health and wellness testing accessible to everyone. We’re building the largest platform of wellness tests.

Fitnescity partners with leading labs, hospitals, and local clinics nationwide to offer consumer-facing tests for fitness, nutrition, and general well-being.

Core Tasks

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically.
Answer customer queries via email, calls, and other communication platforms.
Complete ad hoc tasks as delegated by the broader team.
Use your analytical and critical skills to prioritize and present automation projects to the team.

Requirements

Ambitious, driven, and passionate. Strong desire to grow and gain responsibility.
Must be able to work in a fast-paced environment.
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously.
Some experience with client success and/or customer support.
Strong attention to detail (this is the most important skill). Highly organized.
Exceptional written communication skills.
Strong verbal communication skills (this is a customer/partner-facing position).
Customer empathy, patience, and positive attitude.
Experience with Zendesk, Front, Intercom, or similar tools is a plus.

We offer generous benefits for Medical, Dental, Vision, 401(k) matching, life insurance, a gym/nutrition/wellness payment incentive, and a “live local” payment incentive of $500 per month for local employees.

You will join a small team in a hybrid work environment (three days per week in the office). Remote opportunities are available in NY, NJ, CA, and TX.

We offer unlimited PTO.

Compensation