Customer Success Associate

7Seventy; United States; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Remote work

Flexible vacation

Company trips

Team travel

401(k) with match

Equity

Job summary

7Seventy, a US-based software provider for medical practices, seeks a Customer Success Associate to onboard clients to the full product suite and deliver ongoing support that drives measurable results.

In this role you will build product expertise, listen to client needs, configure the platform, and collaborate with Client Success Managers to ensure strong outcomes from day one.

Qualifications

• Experience in customer success or account management preferred.
• Strong communication and problem-solving skills.
• Able to work effectively with remote teams.

Responsibilities

• Onboard medical practices to the full product suite.
• Provide ongoing day-to-day support to clients.
• Develop expert-level knowledge of the product and capabilities.
• Listen to clients and understand their needs.
• Configure the product to meet client requirements and drive results.
• Provide professional, detail-oriented support in every interaction.
• Work with Client Success Managers to support existing clients.
• Meet regularly with the product team from day one.
• Advocate for client-requested product enhancements.

Skills

Customer-focused

Product knowledge

Communication

Attention to detail

Team collaboration

Job description

The Client Success team is responsible for helping medical practices successfully implement a suite of software tools and providing ongoing day-to-day support. The platform integrates with existing practice systems and includes online scheduling, text-based bill payment, digital check-in, interactive reminders, automated waitlist functionality, and additional tools designed to improve the patient experience and save practices time.

As a Customer Success Associate, you will develop deep product expertise so you can understand client needs, configure the platform effectively, and help clients achieve the best possible results. The role requires someone who is well-informed, detail-oriented, responsive, and easy to work with in every client interaction.

What You’ll Do

• Help medical practices get up and running on the full suite of products.
• Provide ongoing day-to-day support to clients.
• Develop expert-level knowledge of the product and its capabilities.
• Listen carefully to clients and understand their specific needs.
• Configure the product to support client requirements and deliver strong results.
• Provide informed, detail-oriented, and professional support throughout every client interaction.
• Work under Client Success Managers to help cover and support existing clients.
• Regularly meet with the product team beginning on day one.
• Advocate for product enhancements and improvements requested by clients.

Growth Path

At the Associate level, you will initially work under Client Success Managers while supporting their clients. As your product knowledge, skills, and confidence develop, you will progress toward independently managing your own clients.

Benefits and Perks

• Freedom to work from home.
• No fixed vacation policy, with employees encouraged to take a meaningful two-week vacation each year.
• Year-end company-wide trip designed to give employees an opportunity to spend time together. Previous destinations include Austin in 2025, Miami in 2024, and Park City in 2023.
• Mid-year team-wide trips that include a +1, giving partners an opportunity to meet the team. Previous destinations include Chicago in 2025, Las Vegas in 2024, and San Francisco in 2023.
• 401(k) with company match.
• Equity.

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]