Customer Service Associate FT

Winn-Dixie; Fort Meade (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

A leading grocery retailer is seeking a Customer Service Associate to enhance customer confidence and loyalty through friendly service. This role involves addressing customer concerns, managing cash functions, and maintaining front-end operations. Ideal candidates will have strong communication skills and a high school diploma. Join a team that values diversity and fosters an inclusive environment.

Qualifications

• Must be 18 years of age.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Provide continuous attention to customer needs.
• Address customer issues/complaints and resolve to full satisfaction.
• Perform cashier associate duties, as necessary.

Skills

Customer Service

Communication

Organization

Education

High school diploma or equivalency

Tools

Front end systems

Computer skills

Job description

Join to apply for the Customer Service Associate FT role at Winn-Dixie.

3 days ago Be among the first 25 applicants.

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Customer Service Associate FT

Location: Retail Grocery Location

Position Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures. This role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines, while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures to support department service levels and accountability proactively.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, reports are printed, and cash maintenance is performed.
• Troubleshoot problems with front end equipment through self-help icon or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and maintain low supply costs.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, shoplifting, unauthorized markdowns, property defacement, or any illegal or policy-violating actions.
• Perform other job-related duties as assigned.

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain it.
• Successful completion of pre-employment drug testing and background check.

Preferred

• Strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Proficient knowledge of office, front end systems, and equipment.
• Proficient computer skills.
• Demonstrated ability to perform and deliver customer service expectations.
• Good organizational skills.
• High standard of integrity and reliability.

Required Behaviors

• Live the Values by embracing the company’s core principles.
• Unify and motivate the team through praise and recognition, providing immediate feedback to foster trust.
• Be business-driven, passionate about delivering results.
• Customer-oriented, always prioritizing customer needs.
• Show respect and dignity to others, demonstrating People Passion.

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Complete service training within sixty (60) days of starting the position.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail