Customer Service Associate — Flexible Hours & Benefits

Lowe's Companies, Inc.; Cross Lanes (WV); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find products and services for home improvement, and ensure needs are met throughout the day.

Role spans multiple departments; responsibilities include answering questions, locating merchandise, loading where needed, and processing orders accurately. Strong communication and basic tech skills are valued.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bi-lingual

Dept certification (preferred)

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find products and services for home improvement, and ensure needs are met throughout the day.

Role spans multiple departments; responsibilities include answering questions, locating merchandise, loading where needed, and processing orders accurately. Strong communication and basic tech skills are valued.