Customer Service Associate - Customer Service Center - Frankfort, KY

MedStar Health; Independence (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the financial sector is seeking a Customer Service Associate to join their Customer Service Center. This role involves responding to customer inquiries, providing professional support, and resolving issues while maintaining high standards of service. Ideal candidates will possess strong interpersonal skills and a background in customer service, with various flexible working hours.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Proficiency in Microsoft Office and office equipment.

Responsibilities

• Respond to inbound customer requests regarding bank products.
• Maintain knowledge of banking products and services.
• Meet or exceed performance metrics.

Skills

Customer Relationship Building

Customer Inquiry Resolution

Effective Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Associate - Customer Service Center

Location: Multiple Locations (Remote within the Bank's footprint)

Market: Lexington

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking or financial experience preferred.
• Previous contact center and sales experience preferred.

Job Description

This position works an alternate schedule: 4-day work week, 9am to 8pm, Saturday through Tuesday, including select holidays.

Summary: Responsible for responding to inbound customer requests related to bank products and services, providing professional support, and resolving inquiries within department standards.

Customer Service Skills:

• Ability to build customer relationships and accept ownership of requests.
• Identify customer concerns, resolve inquiries, and follow up to ensure resolution.

Interpersonal Skills:

• Professional appearance, effective communication, and confidentiality.
• Work under pressure, collaborate with team, and maintain a positive attitude.

Essential Duties:

• Maintain knowledge of banking products and services.
• Meet or exceed performance metrics.
• Provide multi-channel customer support and prioritize requests.
• Resolve issues involving confidential and financial information.
• Perform clerical duties and operate departmental equipment.

Other Requirements:

• Proficiency in Microsoft Office, typing, and operating office equipment.
• Strong organizational, multitasking, and time management skills.
• Flexible schedule, including outside normal banking hours.