Customer Service Associate - Customer Service Center - Frankfort, KY

Davita Inc.; Chattanooga (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the customer service sector seeks a Customer Service Associate. This remote role requires responding to inbound customer requests related to banking products, providing professional support while ensuring high levels of customer satisfaction. Candidates will need to work an alternate schedule, including holidays, and must demonstrate exceptional service orientation and effective communication skills.

Qualifications

• At least one year of customer service experience; banking or financial experience preferred.
• Previous contact center and sales experience preferred.

Responsibilities

• Respond to inbound customer requests related to banking products and services.
• Ensure customer satisfaction within established service levels.
• Meet performance metrics and resolve customer issues.

Skills

Exceptional service orientation

Relationship building

Ownership of customer requests

Process improvement feedback

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Associate - Customer Service Center

Job ID: 61-7806

Locations: Multiple Locations

Full-time, Remote within the Bank's footprint, with occasional in-person meetings.

Location & Schedule

Market: Lexington

Work Hours: 40 hours/week, schedule from 9am to 8pm, Saturday through Tuesday, including certain holidays.

Requirements

• High school diploma or GED
• At least one year of customer service experience; banking or financial experience preferred
• Previous contact center and sales experience preferred

Job Description

This role involves responding to inbound customer requests related to banking products and services, providing professional support, and ensuring customer satisfaction within established service levels. The position requires working an alternate schedule, including non-traditional holidays.

Customer Service Skills

• Exceptional service orientation
• Relationship building
• Ownership and resolution of customer requests
• Process improvement feedback

Interpersonal Skills

• Professional appearance and attitude
• Effective communication skills
• Ability to work under pressure and collaboratively
• Confidentiality

Essential Duties

• Knowledge of banking products
• Meeting performance metrics
• Multichannel customer support
• Issue resolution and liaison work
• Clerical duties and equipment operation

Other Requirements

• Compliance with banking regulations and policies
• Proficiency in Microsoft Office, typing, and general office equipment
• Organizational, prioritization, and multitasking skills
• Flexible schedule and willingness to work outside normal hours

Additional Details

Area of Interest: Customer Experience

Locations include various cities across the United States, including Ohio, Michigan, Tennessee, West Virginia, Indiana, Kentucky, Pennsylvania, and more.