Customer Service Associate (Childcare)

Ikea Ab; Tampa (FL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Generous benefits package

Co-worker discount

Job summary

IKEA is seeking a part-time Children’s Activity Area Associate in a retail setting. The role focuses on creating a safe, engaging play environment for children and assisting customers as needed.

You will register children, supervise play sessions, and help with activities inside and outside the Småland area. Responsibilities include maintaining hygiene, adhering to safety policies, and supporting cashier or greeter duties when required.

Responsibilities

• Create a pleasant and safe environment for children in the play facility.
• Register children, monitor and entertain in the playroom, maintain cleanliness and hygiene.
• Assist in planning and executing children’s activities in and outside Småland.
• Build meaningful relationships with children and their caretakers.
• Follow IKEA play facility and safety policies and procedures.
• Provide support in other customer experience areas such as cashier and greeter roles when needed.

Skills

Customer service

Communication

Teamwork

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

At IKEA, we are a very family-friendly retailer; that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own.

As a Children’s Activity Area Associate, you will:

• Contribute to creating a pleasant and safe environment for the children who visit our play facility.
• Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
• Participate in the planning and execution of children’s activities both in and outside of Småland.
• Build meaningful and empathetic relationships with children and their caretakers.
• Strictly adhere to all IKEA play facility and safety & security policies and procedures.
• Support in other areas of the customer experience function as needed, such as cashier and greeter roles, to provide additional coverage when needed.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE

Permanent – Part-Time

HOURS

12–20hrs/week

SHIFT

Retail Environment, must be able to work nights & weekends.

PAY

The hourly pay rate for this role is $17.50.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.