Customer Service Associate C-Store

Enmarket; Albany (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Service Associate to provide excellent service and support store operations. Responsibilities include managing customer transactions, maintaining store cleanliness, and ensuring customer satisfaction. Candidates should be friendly, service-oriented, and able to perform physical tasks. This role may require working nights, weekends, and holidays.

Qualifications

• Ability to stand for up to 8 hours at a register.
• Ability to lift up to 40 pounds and perform physical tasks.

Responsibilities

• Complete customer transactions efficiently at cash registers.
• Foster positive relationships with co-workers and customers.
• Ensure all food and beverage offerings are available.

Skills

Customer-centric

Service-oriented

Effective communication

Teamwork

Basic math skills

Tools

POS systems

Job description

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Description

The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales, and profitability objectives. They serve customers by being well-trained, friendly, and responsive, following company procedures and policies.

Customer Service Associates help serve customer needs, ensuring satisfaction and repeat business. They assist in maintaining inventory, cash, and forms according to company standards, greet and thank customers, and provide fast, friendly service. They also ensure shift tasks are completed, and maintain cleanliness and customer service standards. The role may include nights, weekends, and holidays.

Duties & Responsibilities

1. Complete customer transactions efficiently at cash registers or self-checkout stations and suggest complementary products.
2. Foster positive relationships with co-workers and customers.
3. Provide courteous, frictionless, and outstanding customer experiences.
4. Communicate respectfully and maintain a team-oriented attitude.
5. Address customer concerns promptly, involving managers as needed.
6. Adhere to safety regulations, including food safety standards.
7. Ensure all food and beverage offerings are available.
8. Clean food preparation areas and equipment to standards.
9. Keep the store clean, fully stocked, and well-maintained.
10. Stock shelves and coolers.

Requirements

• Customer-centric, friendly, service-oriented attitude.
• Ability to stand for up to 8 hours at a register.
• Basic math skills.
• Ability to lift up to 40 pounds and perform physical tasks.
• Ability to differentiate and compute money.
• Effective communication in English.
• Proficiency with POS systems.
• Strong work ethic and teamwork skills.

Reports to: The General Manager and Assistant General Manager.

Additional Info

Hiring contingent on eligibility to work in the U.S. Enmarket values diversity and inclusiveness, prohibits discrimination, and encourages qualified applicants to apply.

This description conveys essential information but is not exhaustive. Reasonable accommodations are available for individuals with disabilities. Employment is at-will.