Customer Service Associate - Automotive Finishes

The Sherwin-Williams Company; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Customer Service Associate at our Knoxville branch to deliver products, prepare orders, and assist customers in person and over the phone. You will load/unload, operate warehouse equipment, and maintain a safe, organized stockroom while following company policies.

Responsibilities include processing POS transactions, coordinating with supervisors, and supporting inventory control.

Qualifications

• Must be legally authorized to work without sponsorship.
• Valid, unrestricted driver''s license.
• Ability to lift up to 70 lbs. occasionally.
• Willing to work all scheduled hours.

Responsibilities

• Prepare orders for delivery or pickup safely and on schedule.
• Load and unload products from deliveries.
• Operate warehouse vehicles and equipment (forklifts, pallet jacks, hand trucks).
• Assist customers in person and over the phone.
• Process sales transactions at the POS accurately.
• Communicate and cooperate with supervisors and coworkers.
• Keep a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Assist with inventory and physical inventory process.

Skills

Customer service

Load/unload

Forklift operation

Cash handling

Inventory management

Safety compliance

Education

High School diploma or GED

Tools

Forklifts

Pallet jacks

Hand trucks

Paint mixing machine

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.

The individual selected for this role will be expected to work at Automotive Finishes #9209 located at 10510 Lexington Dr, Knoxville, TN 37932.

This is a part-time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

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