Customer Service Associate - Automotive Finishes

The Sherwin-Williams Company; Canton (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Customer Service Associate at Automotive Finishes #9161 in Canton, OH 44720. You will deliver products from Sherwin-Williams branches, prepare orders, load and unload, and assist customers in person and over the phone.

Shift hours align with branch operations (Mon–Fri, 8:00 AM–5:00 PM). Responsibilities include operating color retrieval and paint mixing equipment, maintaining a safe stockroom, and processing POS transactions accurately.

Qualifications

• Must be 18+ years old and legally eligible to work in the United States.
• Must have a valid, unrestricted driver's license.
• Ability to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours.

Responsibilities

• Prepare orders for delivery or pickup in a safe and timely manner.
• Load and unload products for deliveries.
• Operate warehouse vehicles and equipment, including forklifts and pallet jacks.
• Assist customers in person and over the phone.
• Process sales transactions accurately at the POS.
• Maintain a clean and organized stockroom and follow safety procedures.
• Complete Monthly and Quarterly Safety Training.

Skills

Customer service

Safety awareness

Team communication

Physical stamina

Education

High school diploma or GED

Tools

Forklifts

Pallet jacks

Paint mixing equipment

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.

The individual selected for this role will be expected to work at Automotive Finishes #9161 located at 6483 Dressler Rd NW, Canton, OH 44720.

This is a part-time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

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