Customer Service Associate - Automotive Finishes

The Sherwin-Williams Company; Fairview Heights (IL); On-site; USD 16,531 - 22,041; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Customer Service Associate at Automotive Branch #9344 in Fairview Heights, IL. You will deliver products, receive and prepare orders, assist customers, and maintain inventory in a safe, organized environment.

You will load and unload deliveries, operate warehouse equipment, process sales transactions, and support branch operations while following company procedures and safety guidelines. Flexible hours align with branch schedule.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.

Skills

Customer service

Cash handling

Communication

Education

High School diploma or GED

Tools

Forklifts

Pallet jacks

Order picking equipment

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin‑Williams branches using Company vans or pick‑up trucks. The Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The role also includes receiving and preparing orders, moving and loading safely, providing customer service, monitoring inventory, and operating color retrieval and paint mixing machine equipment as needed.

The selected individual will work at Automotive Branch #9344 located at 329 Market Place, Fairview Heights, IL 62208.

This is a part‑time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

Job duties may involve contact with customers, including minors, and handling cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company requires a criminal history review to protect the safety of customers, staff, employees, contractors and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone.
• Process sales transactions in the POS accurately and consistently with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean, safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure that the stockroom is organized.
• Operate color retrieval and paint mixing machine equipment as needed.
• Comply with inventory control procedures and assist with the physical inventory process.
• Complete monthly and quarterly safety training.

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or GED.
• At least one (1) year of experience using material handling equipment such as forklifts, pallet jacks, hand trucks, order pickers, vacuum‑hoists, drum dollies, conveyor belts, etc.
• At least one (1) year of experience in customer service, retail, or sales.