Customer Service Associate - Automotive Finishes

The Sherwin-Williams Company; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sherwin-Williams Company in Richmond, VA is seeking a part-time Customer Service Associate to deliver products to customers from the branch, prepare orders, and assist in loading and unloading. You will operate warehouse equipment and help customers in person and by phone.

This role requires a valid driver's license, ability to lift up to 70 lbs, and willingness to work the branch hours (Mon-Fri 8:00 AM – 5:00 PM).

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver’s license.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Prepare orders for delivery or pickup and label, pack, and ship.
• Load and unload products from deliveries.
• Operate warehouse vehicles and equipment (forklifts, hand trucks, pallet jacks).
• Assist customers in person and over the phone.
• Process sales transactions in the POS.
• Maintain a clean, safe, organized stockroom.
• Follow quality service standards and safety procedures.
• Complete monthly and quarterly safety training.

Skills

Customer service

Communication

Safety awareness

Education

High School diploma or GED

Tools

Forklift operation

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.

The individual selected for this role will be expected to work at Automotive Finishes #9108 located at 1610 Ownby Lane, Richmond, VA 23220.

This is a part-time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

#SHWSales