Customer Service Associate

Savers | Value Village; Woonsocket (RI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Bundled health plans

Company-paid life insurance

401(k) with company matching

Paid time off

Mental health services

Job summary

Savers | Value Village is seeking a Customer Service Associate in Woonsocket, Rhode Island. The role focuses on creating an exceptional experience for customers while promoting a positive team environment. We offer both Full-Time and Part-Time positions, along with comprehensive onboarding and training. As a valued team member, you'll have access to benefits such as health plans, life insurance, mental health services, a 401(k) with company matching, and paid time off. Join us in making a positive impact in the community.

Qualifications

• Ability to create a positive experience for customers and team members.
• Open to individuals from diverse backgrounds.
• Willingness to engage in continuous learning and career development.

Responsibilities

• Provide outstanding customer service to customers and donors.
• Foster a positive and inclusive workplace environment.
• Participate in training and development opportunities.

Job description

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks for reuse, providing partners with valuable funding for their community‑based programs and services. Our mission is to champion reuse and inspire a future where secondhand is second nature. We are — our millions of loyal customers visit our 300+ stores and our more than 22,000 team members make it possible. Learn more about the Savers® family of thrift stores, our impact, and the “ThriftProud” movement at savers.com.

Description

Job Title: Customer Service Associate

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an awesome experience for Customers, Donors, and other Team Members. We are hiring for both Full‑Time and Part‑Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for its impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of continued growth and development for our team members.

What You Get

Comprehensive onboarding and training from day one.

In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally and partner with a variety of renowned providers to supplement our offerings.

Benefits Offerings Including

• Bundled health plans such as medical, Rx, dental and vision
• Company‑paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on‑demand care options
• A 401(k) plan with generous company matching contributions to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

Savers is an E‑Verify employer