Customer Service Associate

Par Mar Stores; West Virginia; Hybrid; USD 15,000 - 19,000; Full time

Job summary

Par Mar Stores in West Virginia is seeking a Customer Service Associate to ensure prompt, friendly service for every guest. You will work with teammates, communicate clearly, and adapt to changing needs while maintaining a welcoming store environment.

Responsibilities include processing transactions at the register, verifying age-restricted products, preparing food and beverages, keeping the store tidy, and completing daily paperwork.

Qualifications

• Strong customer service mindset and positive attitude.
• Clear communicator who can work with a team.
• Able to adapt quickly to changes in shift and store needs.

Responsibilities

• Maintain store to meet management expectations while delivering excellent guest service.
• Process transactions by scanning items or keying prices, complete sale and collect payment.
• Ensure compliance with age-restricted products such as tobacco, alcohol, and lottery.
• Prepare food and beverages following safety procedures and guest expectations.
• Keep store, registers, and backroom clean and organized.
• Maintain exterior cleanliness and ensure deliveries adhere to company policy.
• Record time worked and complete daily paperwork/records.

Skills

Customer service

Teamwork

Communication

Adaptability

Education

High School diploma or equivalent

Tools

Cash register / POS

Job description

Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.

As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.

Customer Service Associates are responsible for:

• Maintaining store to the needs of management while giving excellent customer service to each guest
• Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
• Ensure compliance with age restricted products such as tobacco, alcohol and lottery
• Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
• Maintain a clean and organized store, register area and backroom
• Maintain cleanliness outside of the store
• Ensure all deliveries are made according to company policy
• Maintain safe/secure environment adhering to company safety methods
• Properly record time worked
• Complete daily paperwork/record-keeping

Education and Experience:

• High School diploma or equivalent preferred

Requirements:

• Must be at least 16 years of age
• Must successfully complete company training

Physical Requirements:

• Ability to traverse all parts of the location quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 25 pounds at a time

Customer Service Associates will be provided with the following: