Customer Service Associate

First PREMIER; Watertown, Northern (SD, KY); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) with match

Paid time off

Job summary

PREMIER Bankcard in Watertown, SD is seeking an experienced agent to answer inbound calls about our products and services. You will understand policies and procedures used daily, taking accountability for customer satisfaction with a highly professional demeanor.

This on-site role offers varied shifts and both full-time and part-time options. Base wage starts at $17.25–$19.15/hr, with monthly incentives; bilingual skills qualify for a 10% differential. Training is extensive and paid.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.

Responsibilities

• Demonstrate a strong phone presence while assisting customers.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Bilingual English/Spanish

Job description

Job Details

• Location: Watertown, SD
• Shift: Varying shift options available
• Job Status: Full-Time and Part-Time
• Pay: $17.25-19.15/hour starting, additional monthly incentives available
• Company: PREMIER Bankcard
• Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential.
• Work Site: This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm; Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part-Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm; No Sundays!

About the Role

Answer inbound calls about our products and services. Understand policies and procedures used for daily operations. Take accountability for customer satisfaction with a highly professional demeanor. Demonstrate a strong phone presence while assisting those with less than perfect credit. Achieve high satisfaction on customer surveys. Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay & Incentives

• Base wage starting at $17.25-19.15/hr. with opportunities to increase take-home pay.
• Top 75% of associates are eligible for incentives.
• Career path from Associate I to Associate IV – each step earning an increase in pay.
• Earn up to an additional $3.50/hr. when working non-traditional hours.
• Bilingual skills are compensated in the form of a 10% differential.
• Flex scheduling opportunity for top performers.

Benefits

• Full medical benefits for 20+ hours/week.
• FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) - dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year.
• Fun Employee Parties.

Culture & Values

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Community Giving

We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Employee Recognition

At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.

Premiere Benefits

Premiere employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.