Customer Service Associate

Waterbury Hospital; Waterbury (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Waterbury Hospital seeks a Medical Secretary to independently perform a wide range of customer relations, administrative and coordinative tasks to support patient care activities.

Under the supervision of the nurse manager, you will handle reception, scheduling, medical records, census reporting, and patient flow coordination, maintaining confidentiality and professional communication with patients, families, physicians, and staff.

Qualifications

• Operate office equipment with speed and accuracy.
• Interact with patients' families with tact and confidentiality.
• Communicate effectively with Doctor's offices, department staff and patients.
• Knowledge of office and hospital systems.
• Schedule and prioritize patient flow.
• Work independently and follow department policies.
• Stand for long periods and manage stress in a time-oriented environment.
• Strong accountability, problem solving and conflict resolution abilities.

Responsibilities

• Performs reception and communication duties to meet patient, visitor, physician and staff needs.
• Utilizes computer and manual systems for scheduling, registration, transfer, tracking and charging supplies.
• Receives, files and maintains patient medical records with confidentiality.
• Coordinates patient flow to admit/discharge within scheduled timeframe and with satisfaction.
• Compiles census reports and maintains updated logs and reference materials.
• Participates in educational activities to maintain and improve professional skills.
• Performs other related duties as required.

Skills

Reception duties

Communication

Administrative tasks

Coordination

Patient flow scheduling

Independent decision making

Confidentiality

Stress management

Education

High school diploma

Medical Secretary program

Job description

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.

Responsibilities

• Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.
• Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.
• Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.
• Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.
• Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.
• Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.
• Performs other related duties as required.

Required Knowledge, Skills, And Abilities

• - Ability to operate office equipment, including computer terminals with speed and accuracy.
• - Ability to interact with patient\'s families with tact and confidentiality.
• - Ability to communicate effectively with Doctor\'s offices, department staff and patients.
• - Knowledge of office and hospital systems.
• - Ability to schedule and prioritize patient flow.
• - Ability to work independently and to make decisions within the framework of departmental policies.
• - Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities.
• - Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.

Experience

• - High school graduate.
• - Graduate of Medical Secretary Program preferred.
• - 2 years experience within the hospital system