Customer Service Associate

Lensa; United States; On-site; USD 29,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Service Associate, responsible for ensuring an exceptional customer experience. Your role will involve managing inquiries, providing assistance across service areas, and processing transactions while maintaining high satisfaction levels. Ideal candidates will possess strong communication skills and a customer-focused approach, thriving in a fast-paced environment.

Qualifications

• Previous experience in a call center environment preferred.
• Experience in customer service preferred.
• Fluency in Portuguese; knowledge of English preferred.

Responsibilities

• Respond to inbound calls, emails, and chats.
• Carry out service operations related to inquiries and claims.
• Make outbound calls for updates and follow-ups.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer-focused approach

Problem-solving abilities

Multitasking

Education

High school diploma

University coursework or degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Ondas Networks Inc, is seeking professionals. Apply via Lensa today!

We are looking for a Customer Service Associate to join our team in Portugal. In this role, you will be responsible for handling customer interactions, managing inquiries, and ensuring a smooth customer experience. You will provide assistance across different service areas, process transactions, and help maintain a high level of customer satisfaction.

Key Responsibilities

• Respond to inbound calls, emails, and chats from private and corporate customers, partners, and providers.
• Carry out service operations related to customer inquiries, claims, and support processes.
• Make outbound calls when necessary to provide updates and ensure follow-ups.
• Accurately process and manage requests in the workflow management system.
• Handle customer concerns with professionalism and empathy.
• Support emergency situations by providing timely assistance.
• Identify and suggest improvements to processes and customer service delivery.
  
  

Requirements: Technical Skills:

• High school diploma, university coursework, or degree.
• Previous experience in a call center environment (preferred).
• Experience in customer service (preferred).
  
  

Soft Skills

• Strong verbal and written communication skills.
• Excellent interpersonal skills and ability to collaborate within a team.
• Customer-focused approach with strong problem-solving abilities.
• Comfort with technology and ability to multitask efficiently.
• Ability to work independently and in cross-functional teams.
• Fluency in Portuguese.
• Knowledge of English (preferred).
• Ability to work in a fast-paced and pressurized environment.
  
  

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of gender, nationality, ethnicity, disability, or any other characteristic.

How To Apply

Submit your application with your resume and a brief cover letter outlining your relevant experience.

Join us and be part of a team that values excellence in customer service!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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