Customer Service Associate

AquaPhoenix; Hanover (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

AquaPhoenix Scientific, located in Hanover, PA, is seeking a Customer Service Associate to provide quotes, process orders, and resolve inquiries with a focus on timely, courteous service. The role requires a High School Diploma or GED and excellent written and verbal communication skills.

The CSR will work a set Monday–Friday schedule, 7:00 AM–6:00 PM, with no weekends or holidays, in a collaborative team environment.

Qualifications

• Must have reliable customer service experience in a fast-paced environment.
• Proficient with Microsoft Office products.
• Excellent interpersonal and communication skills; strong time-management and organization.

Responsibilities

• Provide customers with quotes on catalog items, product availability, lead times, and/or tracking.
• Handle inquiries, orders, and concerns to ensure satisfactory resolution and escalate to management when needed.
• Demonstrate strong product and service knowledge and accurately enter orders.

Skills

Customer service

Microsoft Office

Interpersonal skills

Communication

Time management

Organizational skills

Proactive attitude

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate

Regular FT Hanover, PA, US

2 days ago Requisition ID: 1340

AquaPhoenix Scientific, located in Hanover, PA has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR). The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
• Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, involving management when necessary
• Demonstrate strong product and service knowledge
• Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
• Stay current with new and existing product development
• Capable of working independently within a team environment
• Represent the company in a way that projects an image of quality, integrity and superior understanding
• Must be available to work a set flex schedule between the hours of Monday - Friday; 7:00 AM - 6:00 PM. No weekends or holidays

MINIMUM QUALIFICATIONS

• High School Diploma or GED required
• Customer Service experience in the manufacturing industry is a plus
• Ability to handle high call volume in a fast-paced environment
• Proficient with Microsoft Office products
• Excellent interpersonal and communication skills
• Displays enthusiasm, initiative, and pride in work
• Effective time management and organizational skills
• Demonstrates a sense of urgency in completing work assignments, and uses a proactive approach in all duties

AquaPhoenix Scientific, is an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.

If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that includes health, dental, vision, 401(k) and generous paid time off consider a career with AquaPhoenix Scientific. We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.