Customer Service Specialist – Fast-Paced Manufacturing

AquaPhoenix; Hanover (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

AquaPhoenix Scientific, located in Hanover, PA, is seeking a Customer Service Associate to provide quotes, process orders, and resolve inquiries with a focus on timely, courteous service. The role requires a High School Diploma or GED and excellent written and verbal communication skills.

The CSR will work a set Monday–Friday schedule, 7:00 AM–6:00 PM, with no weekends or holidays, in a collaborative team environment.

Qualifications

• Must have reliable customer service experience in a fast-paced environment.
• Proficient with Microsoft Office products.
• Excellent interpersonal and communication skills; strong time-management and organization.

Responsibilities

• Provide customers with quotes on catalog items, product availability, lead times, and/or tracking.
• Handle inquiries, orders, and concerns to ensure satisfactory resolution and escalate to management when needed.
• Demonstrate strong product and service knowledge and accurately enter orders.

Skills

Customer service

Microsoft Office

Interpersonal skills

Communication

Time management

Organizational skills

Proactive attitude

Education

High School Diploma or GED

Job description

AquaPhoenix Scientific, located in Hanover, PA, is seeking a Customer Service Associate to provide quotes, process orders, and resolve inquiries with a focus on timely, courteous service. The role requires a High School Diploma or GED and excellent written and verbal communication skills.

The CSR will work a set Monday–Friday schedule, 7:00 AM–6:00 PM, with no weekends or holidays, in a collaborative team environment.