Customer Service Associate

Goodwill Central Texas; Taylor (TX); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

New Hire Bonus

Descripción de la vacante

Goodwill Central Texas is seeking a Customer Service Associate to ensure fast, friendly checkouts and a positive shopping experience. You will assist customers, stock and maintain displays, and support store operations while upholding Goodwill’s mission and safety standards.

Responsibilities include handling payments accurately, promoting promotions, and collaborating with team members to maintain store standards. Prior years experience and a High school diploma are preferred.

Formación

• Must be able to read, write, and speak English sufficiently to communicate with supervisors, employees, and customers.
• Ability to work independently and coordinate multiple projects.
• Excellent organizational skills and ability to prioritize.
• Excellent decision-making skills and attention to detail.

Responsabilidades

• Provides fast, friendly, and accurate transactions at the point of sale.
• Maintains merchandising standards and a clean, safe environment.
• Delivers high-quality customer service and addresses customer concerns.
• Promotes Goodwill Central Texas mission and values.
• Follows policies, processes, and uses the point of sale system correctly.

Conocimientos

Customer service

Cash handling

Teamwork

Attention to detail

English proficiency

Educación

High school diploma or equivalent

Herramientas

POS system

Descripción del empleo

New Hire Bonus

Earn up to $350 in new hire bonuses! $250 after 60 days of employment + $100 after 90 days

New Hire Bonus

Earn up to $350 in new hire bonuses! $250 after 60 days of employment + $100 after 90 days

This position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

Customer Service

• Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events
• Provides excellent customer service by greeting, assisting, and thanking customers while meeting customer’s needs in a timely manner; ensures customer concerns and complaints are handled to the customer’s satisfaction
• Projects a favorable image of Goodwill Central Texas at all times
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate

Store Operations

• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure
• Maintain workstation in a clean and organized manner
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system
• Responsible for executing merchandising standards
• Follows pricing and price check guidelines
• Responsible for executing salvaging standards

Safety & Risk

• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment
• Participates in weekly safety huddles, monthly safety meetings and drills
• Works to reduce worker’s compensation incidents and customer accidents
• Uses proper lifting techniques
• Uses power equipment responsibly and with appropriate certification
• Identifies recall products and properly removes them from processing

Services & Programs

• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants
• Works respectfully and effectively across cultures
• Understands and actively supports the organization’s diversity and inclusion efforts
• Acts as a good role model

Other Duties

• Responsible for being familiar with Team Member Handbook, and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Knowledge & Skills

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers

Prior Years Experience

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

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