Customer Service Associate

Goodwill Industries Of Central Texas; Cedar Park (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Goodwill Central Texas seeks a Customer Service Associate at the Cedar Park store to deliver fast, friendly, and accurate transactions while maintaining a welcoming shopping environment.

You will assist customers, stock merchandise, follow safety protocols, and support store operations, promotions, and training of new colleagues as needed.

Qualifications

• Reads, writes, and speaks English sufficiently to communicate with supervisors, employees, and customers.
• Able to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and ability to prioritize.
• Strong attention to details and accuracy in transactions.
• Ability to provide excellent customer service and work with a diverse population.

Responsibilities

• Deliver fast, friendly, and accurate transactions at the point of sale.
• Greet, assist, and thank customers while meeting their needs.
• Maintain merchandising standards and store cleanliness.
• Follow safety procedures and use required PPE.
• Support training of new associates and cross-training to use the POS system.

Skills

Customer service

English communication

Independent work

Organizational skills

Attention to detail

Diversity awareness

Initiative

Self-motivation

Teamwork

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate

Cedar Park Store, Cedar Park, TX, US

2 days ago Requisition ID: 5326

Salary Range: $14.00 To $15.00 Hourly

This position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

Customer Service

• Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events
• Provides excellent customer service by greeting, assisting, and thanking customers while meeting customer’s needs in a timely manner; ensures customer concerns and complaints are handled to the customer’s satisfaction
• Projects a favorable image of Goodwill Central Texas at all times
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate

Store Operations

• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure
• Maintain workstation in a clean and organized manner
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system
• Responsible for executing merchandising standards
• Follows pricing and price check guidelines
• Responsible for executing salvaging standards

Safety & Risk

• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment
• Participates in weekly safety huddles, monthly safety meetings and drills
• Works to reduce worker's compensation incidents and customer accidents
• Uses proper lifting techniques
• Uses power equipment responsibly and with appropriate certification
• Identifies recall products and properly removes them from processing

Services & Programs

• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants
• Works respectfully and effectively across cultures
• Understands and actively supports the organization’s diversity and inclusion efforts
• Acts as a good role model

Other Duties

• Responsible for being familiar with Team Member Handbook, and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Knowledge & Skills

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers

Prior Years Experience

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.