Customer Service Associate

Goodwill Industries Of Central Texas; Manor (TX); Presencial; USD 19 000 - 21 000; Tempo integral

Resumo da oferta

Goodwill Central Texas is seeking a Customer Service Associate to handle fast, friendly transactions and maintain a welcoming store environment in Manor, TX. You will assist customers, stock shelves, and ensure merchandise standards while upholding safety and the charity’s mission.

The role emphasizes teamwork, adaptability, and strong English communication. Prior retail experience is a plus, and training on POS systems will be provided. On-site position with competitive hourly pay.

Qualificações

• 0–3 years of relevant experience.
• High school diploma or equivalent preferred.
• Ability to read, write and speak English.

Responsabilidades

• Provide fast, friendly, and accurate transactions at the point of sale.
• Maintain merchandising standards and clean, safe store environment.
• Deliver excellent customer service and resolve complaints.
• Assist in training and cross-training colleagues on POS system.
• Support safety procedures and incident reduction.
• Promote Goodwill Central Texas mission and values.

Conhecimentos

Customer service

English proficiency

Time management

Multi-tasking

Attention to detail

Teamwork

Adaptability

Initiative

Diversity awareness

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Customer Service Associate

Full Time Sales 1902 - Shadow Glen ADC, Manor, TX, US

Salary Range: $14.00 To $15.00 Hourly

This position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

Customer Service

• Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events
• Provides excellent customer service by greeting, assisting, and thanking customers while meeting customer’s needs in a timely manner; ensures customer concerns and complaints are handled to the customer’s satisfaction
• Projects a favorable image of Goodwill Central Texas at all times
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate

Store Operations

• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure
• Maintain workstation in a clean and organized manner
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system
• Responsible for executing merchandising standards
• Follows pricing and price check guidelines
• Responsible for executing salvaging standards

Safety & Risk

• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment
• Participates in weekly safety huddles, monthly safety meetings and drills
• Works to reduce worker’s compensation incidents and customer accidents
• Uses proper lifting techniques
• Uses power equipment responsibly and with appropriate certification
• Identifies recall products and properly removes them from processing

Services & Programs

• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants
• Works respectfully and effectively across cultures
• Understands and actively supports the organization’s diversity and inclusion efforts
• Acts as a good role model

Other Duties

• Responsible for being familiar with Team Member Handbook, and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Knowledge & Skills

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers

Prior Years Experience

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.