Customer Service Associate

Goodwill Central Texas; Round Rock (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

New hire bonus

Job summary

Goodwill Central Texas is seeking a Customer Service Associate to ensure fast, friendly, and accurate transactions at the point of sale while maintaining merchandising standards and a clean, safe store environment. You will contribute to a welcoming customer experience and support the store’s mission and values.

The role emphasizes teamwork, adherence to procedures, and opportunities to assist with training and store operations.

Qualifications

• Must read, write and speak English sufficiently to communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects.
• Excellent organizational skills with ability to prioritize.
• Excellent decision-making skills.
• Strong attention to detail.
• Ability to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.
• High initiative and self-motivation.
• Perseverance in getting the job done.
• Knowledge of working with persons with disadvantages and/or disabilities.

Responsibilities

• Deliver fast, friendly, and accurate transactions at the point of sale.
• Provide positive customer experience and greet, assist, and thank customers.
• Maintain merchandising standards and cleanliness on the sales floor.
• Promote Goodwill Central Texas mission and values.
• Follow policies and procedures and process payments, refunds, and discounts.
• Assist in training others and support cross-training for POS system.
• Support safety, risk procedures, and use of PPE.
• Contribute to a welcoming store atmosphere and inclusive climate.

Skills

English proficiency

Independent work

Organization

Decision making

Attention to detail

Customer service

Diversity awareness

Initiative

Perseverance

Disabilities awareness

Education

High school diploma or equivalent

Job description

New Hire Bonus

Earn up to $350 in new hire bonuses! $250 after 60 days of employment + $100 after 90 days

New Hire Bonus

This position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

New Hire Bonus

Earn up to $350 in new hire bonuses! $250 after 60 days of employment + $100 after 90 days

New Hire Bonus

This position is responsible for fast, friendly, and accurate transactions at the point of sale. Responsible for providing positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill Central Texas mission and values.

Customer Service

• Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events
• Provides excellent customer service by greeting, assisting, and thanking customers while meeting customer’s needs in a timely manner; ensures customer concerns and complaints are handled to the customer’s satisfaction
• Projects a favorable image of Goodwill Central Texas at all times
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate

Store Operations

• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure
• Maintain workstation in a clean and organized manner
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system
• Responsible for executing merchandising standards
• Follows pricing and price check guidelines
• Responsible for executing salvaging standards

Safety & Risk

• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment
• Participates in weekly safety huddles, monthly safety meetings and drills
• Works to reduce worker’s compensation incidents and customer accidents
• Uses proper lifting techniques
• Uses power equipment responsibly and with appropriate certification
• Identifies recall products and properly removes them from processing

Services & Programs

• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants
• Works respectfully and effectively across cultures
• Understands and actively supports the organization’s diversity and inclusion efforts
• Acts as a good role model

Other Duties

• Responsible for being familiar with Team Member Handbook, and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Knowledge & Skills

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers

Prior Years Experience

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.