Customer Service Associate

Roses Discount Stor; Shelby (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail company in Shelby, NC is seeking motivated individuals for the role of Customer Service Associate. Responsibilities include providing excellent customer service, assisting customers with merchandise selection, and processing transactions. The ideal candidate must be able to lift up to 50lbs frequently and maintain a clean and well-stocked store. This position requires a flexible schedule, including days, evenings, and weekends, in a retail environment that demands physical activity.

Qualifications

• Ability to follow directives and interpret retail operational documents.
• Preferred experience in retail, hotel, restaurant, grocery or drug store environments.
• Ability to lift up to 50lbs and perform physical tasks effectively.

Responsibilities

• Provide excellent customer service and greet customers.
• Maintain a clean and well-stocked store.
• Assist in unloading and organizing merchandise.
• Process transactions using the POS system.
• Ensure a safe shopping environment.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High school diploma or equivalent preferred

Job description

Location

BIG LOTS 3195, 1728 East Dixon Boulevard, Shelby, NC 28152, USA

Summary

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
• Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.