Customer Service Associate

Roses Discount Stor; Lumberton (NC); On-site; USD 16,531 - 20,664; Full time

Job summary

A retail establishment in Lumberton, North Carolina is seeking a motivated Customer Service Associate to provide excellent service and assist customers. Responsibilities include greeting customers, handling transactions, and maintaining store organization. Ideal candidates should possess strong communication skills, a commitment to customer focus, and the ability to handle physical demands of the job. Flexible scheduling including weekends and evenings is required, making this a rewarding opportunity for individuals looking to join a retail environment.

Qualifications

• Prefer completion of high school or equivalent.
• Ability to follow directives and interpret retail operational documents.
• Prefer experience working in retail or service environments.
• Must be able to lift up to 50 lbs and handle physical demands.

Responsibilities

• Provide excellent customer service and engage positively.
• Maintain a clean, well-stocked store.
• Assist with unloading trucks and organizing merchandise.
• Independently stock shelves and process transactions.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High school diploma or equivalent

Job description

Location: BIG LOTS 3224, 2750 Roberts Avenue, Lumberton, NC 28358, USA.

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50 lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
• Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.