Customer Service Associate

Roses Discount Stor; Cookeville (TN); On-site; USD 16,531 - 20,664; Full time

Job summary

A retail company in Cookeville is seeking a motivated Customer Service Associate to deliver excellent service and assist customers with their shopping experience. Responsibilities include greeting customers, managing transactions, and maintaining store organization. The ideal candidate should have a high school diploma, experience in retail or similar environments, and be capable of lifting merchandise up to 50lbs. This role requires flexible availability including nights and weekends, contributing to a dynamic team in a fast-paced retail setting.

Qualifications

• Ability to follow directives and interpret retail operational documents.
• Experience working in retail, hotel, restaurant, grocery, or drug store environments.
• Ability to regularly lift up to 50lb and meet demands of frequent physical activity.

Responsibilities

• Provide excellent customer service and assist customers with merchandise selection.
• Maintain a clean, well-stocked store during shopping experiences.
• Help unload merchandise and stock shelves.
• Accurately handle customer funds and process transactions.
• Ensure a safe and secure shopping environment.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High school or equivalent

Job description

BIG LOTS 3154
633 S Jefferson Ave
Cookeville, TN 38501, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store during customers’ shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education – Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience – Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements – Ability to regularly lift up to 50lb from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability – Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies – Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.