Customer Service Associate

Hertz-1; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Up to 40% off base rate

Medical, Dental & Vision

Life Insurance

401(k) matching

Paid Parental Leave

Educational reimbursement

Employee assistance program

Pet insurance

Themed park tickets

Gym discounts

Job summary

Hertz is seeking a Customer Service Associate to greet customers at the counter, advise on rental options, and ensure smooth processing of rentals and returns in Salt Lake City. You’ll discuss insurance and ancillary coverage, maintain a polished appearance, and deliver service that reflects the Hertz brand.

You will manage documentation, resolve issues promptly, and contribute to a positive, fast-paced team environment while promoting additional products and services to meet customer needs.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Proficiency in English.
• Good communication skills both written and oral.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

Passion for customer service

Self-motivated

Proficiency in English

Good communication

Fast-paced environment

Organizational skills

Professionalism

Team player

Customer focus

Job description

As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

What You’ll Get:

• Hourly Rate is $15.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.


• Bonus Plans: Eligible, Up to 12%.


• Bonus: Eligible, Up to 12%.


• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  
  
  • Up to 40% off the base rate of any standard Hertz Rental.
  
  
  • Medical, Dental & Vision plan options.
  
  
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
  
  
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  
  
  • Paid Parental Leave & Adoption Assistance.
  
  
  • Employee Assistance Program for employees & family.
  
  
  • Educational Reimbursement & Discounts.
  
  
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
  
  
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
  
  

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.


• Welcome each customer with a smile.


• Proudly represent Hertz with your professional appearance, language and behavior.


• Focus on providing a clean and safe vehicle, to every customer, every time.


• Take ownership of each customer’s service experience by immediately owning and resolving issues.


• Be proud of our brand and the role you play in our success.


• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.


• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.


• Build brand loyalty.


• Utilize company approved sales and service techniques when determining customer wants and needs.


• Offer optional products to meet customer wants and needs.


• Prepare all rental and return documents accurately and completely.


• Qualify each customer using our company rental requirement guidelines.


• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.


• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.


• Ensure that the return date and time on the rental agreement is accurate.


• Review all charges at the time of vehicle return.


• Prepare the Rental Agreement Folder with all required information.


• Answer the phones to assist customers in a friendly, helpful and prompt manner.


• Assist customers by effectively resolving all customer service issues.


• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.


• Self-motivated to achieve and exceed targeted goals.


• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.


• Proficiency in English.


• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.


• Work in a fast-paced environment with a variety of tasks.


• Excellent organizational and time management skills.


• Demonstrate professionalism and interpersonal skills.


• Proven experience of working well within a team.


• 100% customer focus, with proven experience within a customer facing environment.