Customer Service Associate

Roses Discount Stor; Rocky Mount (NC); On-site; USD 15,153 - 20,664; Part time

Job summary

A leading US discount retailer is seeking a Customer Service Associate in Rocky Mount, NC. The role focuses on providing excellent customer service, maintaining store standards, and executing transactions using the POS system. Ideal candidates have a high school diploma and experience in retail environments. Physical requirements include lifting up to 50 lbs. and flexibility in scheduling, including weekends and holidays. Join a team dedicated to engaging customers and supporting store operations.

Qualifications

• Ability to follow directives and interpret retail operational documents.
• Prefer experience in retail or related environments.

Responsibilities

• Provide excellent customer service and greet customers.
• Assist in maintaining a clean, well-stocked store.
• Help unload and organize merchandise from delivery trucks.
• Stock shelves and recover merchandise.
• Process transactions accurately using the POS system.
• Ensure a safe and secure shopping environment.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

Completion of high school or equivalent

Job description

BIG LOTS 3216
955 N Wesleyan Blvd
Rocky Mount, NC 27804, USA

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps unload merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, including evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.