Customer Service Associate

Roses Discount Stor; Gastonia (NC); On-site; USD 28,000 - 35,000; Part time

Job summary

A major retail company is looking for a Customer Service Associate in Gastonia, NC. The role involves providing excellent customer service, maintaining store cleanliness, and assisting with merchandise. Candidates should have a high school diploma and preferred experience in retail or related fields. This position requires the ability to lift up to 50lbs and work a flexible schedule including weekends. Join our team to deliver great values to the community.

Qualifications

• Ability to lift up to 50lbs; meet demands of frequent walking and standing.
• Experience in retail or similar environments preferred.
• Flexible schedule availability including evenings and weekends.

Responsibilities

• Provides customer engagement in a positive manner.
• Maintains a clean, well-stocked store.
• Handles customer transactions using the POS system.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Education

High School diploma or equivalent

Job description

Big Lots 3196; 2587 West Franklin Boulevard; Gastonia, NC 28052, USA

Description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Preferred Behaviors

• Loyal: Shows firm and constant support to a cause.
• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Self-Starter: Inspired to perform without outside help.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

High School or better.

Experience

• Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.
• Less than 2 years: Prior retail, hotel, restaurant, grocery or drug store environments experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.