Customer Service Associate

Roses Discount Stor; Johnstown (Cambria County); On-site; USD 24,000 - 32,000; Full time

Job summary

A leading discount retail store in Johnstown is seeking a motivated Customer Service Associate to provide excellent customer service, assist customers with merchandise selection, and complete transactions. Ideal candidates will have a high school diploma and retail experience. Responsibilities also include unloading and stocking merchandise. This role requires lifting, standing for extended periods, and working a flexible schedule, including evenings and weekends.

Qualifications

• Prefer completion of high school or equivalent.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Ability to regularly lift up to 50lbs; must meet demands of frequent physical activity.

Responsibilities

• Provides customer engagement in a positive manner.
• Assists in maintaining a clean, well-stocked store.
• Helps in unloading and organizing merchandise.
• Stocks shelves and recovers merchandise.
• Accurately handles customer funds and processes transactions.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High school diploma or equivalent

Job description

BIG LOTS 3061
1425 Scalp Ave
STE 130
Johnstown, PA 15904, USA

Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education

Prefer completion of high school or equivalent.

Experience

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements

Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability

Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies

Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required.
• Retail store stockroom environment subject to fluctuations in temperature.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.