Customer Service Associate

Roses Discount Stor; Hickory (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading retail company is seeking a Customer Service Associate in Hickory, North Carolina. In this role, you will provide exceptional customer service, assist with merchandise selection, and support various operational tasks. Strong communication skills and experience in retail are preferred. The ideal candidate should be able to lift up to 50 lbs and work a flexible schedule, including evenings and weekends. Join us and help brighten the shopping experience for our community!

Qualifications

• Prefer completion of high school or equivalent.
• Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Ability to regularly lift up to 50 lbs.

Responsibilities

• Provide customer engagement in a positive manner.
• Assist in maintaining a clean, well-stocked store.
• Help unload merchandise from delivery trucks.
• Independently stock shelves and recover merchandise.
• Accurately handle customer funds and process transactions.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Education

High School or equivalent

Job description

BIG LOTS 3189
526C US Highway 70 SW
Hickory, NC 28602, USA

Overview

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Responsibilities

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50 lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays
• Exposure to dust and extreme temperatures while unloading trailers
• Scheduled work hours may vary, to include evenings and weekends
• Occasional use of ladders required

Qualifications

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Education

Preferred: High School or better.

Experience

Preferred: Less than 2 years; prior retail, hotel, restaurant, or drug store environments experience preferred.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.