Customer Service Associate

Thoroughbred Express Auto Wash; North Vernon (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a dynamic team as a Customer Service Associate at a leading car wash facility. This role offers a chance to enhance your earnings through commissions and bonuses, while providing exceptional customer service and maintaining the smooth operation of the wash. You'll engage with customers, educate them on services, and ensure their vehicles are well taken care of. With a focus on teamwork and a commitment to excellence, this position is perfect for those who thrive in a fast-paced environment and enjoy working outdoors. Experience the satisfaction of making a difference in customers' day while enjoying competitive benefits and recognition for your efforts.

Benefits

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full Time Employees

Paid Time Off + Holiday Pay for Full Time Employees

Qualifications

• Strong customer service focus and ability to educate customers.
• Excellent written and oral communication skills are essential.

Responsibilities

• Provide a positive customer experience and assist with payment.
• Carry out daily operations and maintenance of car wash equipment.
• Perform visual inspections of vehicles before washing.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Ability to Lift Moderate Weight

Education

Valid Driver's License

Tools

Protective Equipment (ear plugs, safety glasses, gloves)

Job description

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!

Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guide them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude.
• Work while standing over long periods of time (6+ Hours).
• Lift items of moderate weight (10+ pounds).
• Maintain work expectations outdoor in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess valid and current driver’s license.
• Excellent written and oral communication skills, as well as interpersonal skills.

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions.
• Use of protective equipment such as ear plugs, safety glasses and gloves.

Additional Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees