Customer Service Associate

WashU Car Wash; Niles (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on monthly memberships

Job summary

WashU Car Wash, LLC is seeking an entry-level Customer Service Associate (CSA) in Niles, IL. You will be the face of WashU, helping customers choose memberships and services, while training on-site.

The role offers both full- and part-time schedules, with base pay and commission opportunities in a fast-paced outdoor setting. No prior car wash experience is required—just friendly, reliable, and motivated individuals.

Qualifications

• Friendly, outgoing, and comfortable talking to people.
• Motivated to hit goals and earn commission.
• Reliable, punctual, and willing to work weekends and holidays.
• Able to handle a fast-paced, outdoor work environment.

Responsibilities

• Greet customers and answer questions about services and membership packages.
• Sell and upsell monthly memberships and premium wash services.
• Process cash and card payments accurately.
• Resolve customer concerns professionally and promptly.
• Monitor vehicles through the wash and operate equipment including power washers and vacuums.
• Help keep the facility clean and well-maintained.

Skills

Friendly communication

Goal-driven

Punctual reliability

Cash handling (plus)

Tools

Point of sale (POS)

Job description

Customer Service Associate – Car Wash

Job Level: Entry-Level

Location: Niles, IL

Status: Full-Time & Part-Time

Compensation: Earn $20+/hour with commission (base $15–$16/hour)

Benefits: Flexible scheduling with part-time and full-time positions available (20–40 hours/week), free car washes, and commission earnings on monthly membership sales.

About Us

WashU Car Wash is a modern express car wash built around speed, quality, and sustainability. Founded in 2017 in Plainfield, IL, we use advanced technology and water-recycling systems to deliver a superior clean — fast. With multiple locations across Illinois and beyond, we're growing and looking for great people to grow with us.

About the Role

As a Customer Service Associate (CSA), you're the face of WashU. Your main focus is creating a great experience for every customer and helping them find the membership that fits their needs. No car wash experience needed — we'll train you. What we're really looking for is someone friendly, reliable, and motivated to earn.

What You'll Do

• Greet customers and answer questions about our services and membership packages
• Sell and upsell monthly memberships and premium wash services
• Process cash and card payments accurately
• Resolve customer concerns professionally and promptly
• Monitor vehicles through the wash and operate equipment including power washers and vacuums
• Help keep the facility clean and well-maintained

What We're Looking For

• Friendly, outgoing, and comfortable talking to people
• Motivated to hit goals and earn commission
• Reliable, punctual, and willing to work weekends and holidays
• Able to handle a fast-paced, outdoor work environment
• Cash handling experience a plus, but not required

No experience? No problem. We provide full on-site training so you can hit the ground running.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.