Customer Service Associate - Car Wash

WashU Carwash; Niles (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Commission on memberships

Job summary

WashU Car Wash is seeking an entry-level Customer Service Associate to join our fast-paced team in Niles, IL. You will greet customers, explain membership options, and help them choose the best plan.

Training is provided, and you can earn commissions on memberships and premium wash services. This role offers both full-time and part-time shifts with a supportive team, flexible scheduling, and opportunities to grow as the business expands.

Qualifications

• No car wash experience required; on-site training provided.
• Friendly, reliable, and motivated to earn commission.
• Willing to work weekends and holidays.
• Cash handling experience a plus.

Responsibilities

• Greet customers and explain services and memberships.
• Sell and upsell monthly memberships and premium wash services.
• Process cash and card payments accurately.
• Resolve customer concerns professionally and promptly.
• Monitor vehicles through the wash and operate equipment.
• Keep the facility clean and well-maintained.

Skills

Customer service

Communication

Team player

Goal-oriented

Job description

Customer Service Associate – Car Wash

Job Level: Entry-Level

Location: Niles, IL

Status: Full-Time & Part-Time

Compensation: Earn $20+/hour with commission (base $15–$16/hour)

Benefits: Flexible scheduling with part-time and full-time positions available (20–40 hours/week), free car washes, and commission earnings on monthly membership sales.

About Us

WashU Car Wash is a modern express car wash built around speed, quality, and sustainability. Founded in 2017 in Plainfield, IL, we use advanced technology and water-recycling systems to deliver a superior clean — fast. With multiple locations across Illinois and beyond, we're growing and looking for great people to grow with us.

About the Role

As a Customer Service Associate (CSA), you're the face of WashU. Your main focus is creating a great experience for every customer and helping them find the membership that fits their needs. No car wash experience needed — we'll train you. What we're really looking for is someone friendly, reliable, and motivated to earn.

What You'll Do

• Greet customers and answer questions about our services and membership packages
• Sell and upsell monthly memberships and premium wash services
• Process cash and card payments accurately
• Resolve customer concerns professionally and promptly
• Monitor vehicles through the wash and operate equipment including power washers and vacuums
• Help keep the facility clean and well-maintained

What We're Looking For

• Friendly, outgoing, and comfortable talking to people
• Motivated to hit goals and earn commission
• Reliable, punctual, and willing to work weekends and holidays
• Able to handle a fast-paced, outdoor work environment
• Cash handling experience a plus, but not required

No experience? No problem. We provide full on-site training so you can hit the ground running.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.