Customer Service Associate - Car Wash

WashU Car Wash; Niles (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Free car washes

Monthly commission on memberships

Job summary

WashU Car Wash, LLC is a modern express car wash focused on speed, quality, and sustainability. Located in Niles, IL, we offer both full-time and part-time roles with on-site training and opportunities to grow with a growing Illinois network.

The Customer Service Associate will greet customers, help them choose the right membership, and drive monthly memberships and premium wash sales while ensuring an exceptional guest experience in a fast-paced outdoor setting.

Qualifications

• No car wash experience required; on-site training provided.
• Willing to work weekends and holidays.
• Able to work outdoors in a fast-paced environment.
• Cash handling experience a plus, but not required.

Responsibilities

• Greet customers and explain services and memberships.
• Sell and upsell monthly memberships and premium wash services.
• Process cash and card payments accurately.
• Resolve customer concerns professionally and promptly.
• Monitor vehicles in the wash and operate equipment.
• Keep the facility clean and well-maintained.

Skills

Friendly

Outgoing

Reliable

Punctual

Job description

Customer Service Associate – Car Wash

Job Level: Entry-Level

Location: Niles, IL

Status: Full-Time & Part-Time

Compensation: Earn $20+/hour with commission (base $15–$16/hour)

Benefits: Flexible scheduling with part-time and full-time positions available (20–40 hours/week), free car washes, and commission earnings on monthly membership sales.

About Us

WashU Car Wash is a modern express car wash built around speed, quality, and sustainability. Founded in 2017 in Plainfield, IL, we use advanced technology and water-recycling systems to deliver a superior clean — fast. With multiple locations across Illinois and beyond, we're growing and looking for great people to grow with us.

About the Role

As a Customer Service Associate (CSA), you're the face of WashU. Your main focus is creating a great experience for every customer and helping them find the membership that fits their needs. No car wash experience needed — we'll train you. What we're really looking for is someone friendly, reliable, and motivated to earn.

What You'll Do

• Greet customers and answer questions about our services and membership packages
• Sell and upsell monthly memberships and premium wash services
• Process cash and card payments accurately
• Resolve customer concerns professionally and promptly
• Monitor vehicles through the wash and operate equipment including power washers and vacuums
• Help keep the facility clean and well-maintained

What We're Looking For

• Friendly, outgoing, and comfortable talking to people
• Motivated to hit goals and earn commission
• Reliable, punctual, and willing to work weekends and holidays
• Able to handle a fast-paced, outdoor work environment
• Cash handling experience a plus, but not required

No experience? No problem. We provide full on-site training so you can hit the ground running.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.