Customer Service Associate

Kaizen Lab Inc.; Mount Pleasant (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Employee discount

Job summary

Bottles Beverage Superstore in Mount Pleasant, SC is seeking a Customer Service Associate to ensure a positive shopping experience and accurate sales transactions. The role requires friendly, courteous service, strong communication, and reliable cash handling in a fast-paced, in-person setting.

Responsibilities include assisting customers, processing payments, handling returns, applying discounts, and maintaining a clean checkout area.

Qualifications

• Friendly and positive attitude.
• Excellent customer service and communication skills.
• Ability to make change accurately; basic math skills.
• Attention to detail.
• High school diploma or equivalent desired.
• 0–1 years of retail experience preferred.
• Ability to adjust schedule, tasks, and priorities to meet business needs.

Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Register sales on a cash register by scanning items, itemizing and totaling purchases.
• Resolve customer issues and answer questions.
• Bag purchases when needed.
• Process return transactions.
• Enter price changes and apply discounts or coupons as necessary.
• Collect payments by cash, check, or charge; issue change when needed.
• Verify credit acceptance by checking identification and using credit authorization systems.
• Balance cash drawer by counting cash at beginning and end of shift.
• Maintain checkout operations by following policies and reporting needed changes.
• Maintain a safe and clean working environment by complying with procedures and regulations.
• Contribute to team effort by accomplishing related results as needed.

Skills

Friendly attitude

Customer service

Communication skills

Basic math

Attention to detail

Retail experience

Scheduling flexibility

Education

High school diploma or equivalent

Job description

Job Description – Customer Service Associate

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

Company Overview

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

Position Summary

The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.

Key Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Register sales on a cash register by scanning items, itemizing and totaling purchases.
• Resolve customer issues and answer questions.
• Bag purchases when needed.
• Process return transactions.
• Enter price changes and apply discounts or coupons as necessary.
• Collect payments by cash, check, or charge; issue change when needed.
• Verify credit acceptance by checking identification and using credit authorization systems.
• Balance cash drawer by counting cash at beginning and end of shift.
• Maintain checkout operations by following policies and reporting needed changes.
• Maintain a safe and clean working environment by complying with procedures and regulations.
• Contribute to team effort by accomplishing related results as needed.

Required Qualifications

• Friendly and positive attitude.
• Excellent customer service and communication skills.
• Ability to make change accurately; basic math skills.
• Attention to detail.
• High school diploma or equivalent desired.
• 0–1 years of retail experience preferred.
• Ability to adjust schedule, tasks, and priorities to meet business needs.

Working Conditions

• Full-time position, 40 hours per week.
• Standard 8-hour shifts with scheduled lunch break.
• Saturday availability is required.

Compensation & Benefits

• Competitive hourly wage.
• Employee discount.
• Health insurance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person