Customer Service Associate

Dillard's Inc.; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Dillard's Inc. in Fort Worth, TX is seeking customer-focused associates to provide accurate, timely support in a full-time, on-site role. You will help customers with product information, services, and online tools, ensuring a cohesive service experience.

Successful candidates will communicate clearly, thrive in a busy setting, and maintain accurate records while building positive relationships across teams.

Qualifications

• Demonstrate effective communication when engaging with customers.
• Show foundational computer literacy and keyboarding abilities.
• Thrive in a fast-paced work environment with efficiency.
• Build positive, professional relationships with customers and teams.
• Apply strong problem-solving skills and flexible approaches.
• Prioritize tasks with effective time management.

Responsibilities

• Resolve customer inquiries with accurate, timely support and service excellence.
• Research and implement appropriate solutions to customer concerns.
• Guide callers through the website with clear product and service instructions.
• Collaborate with internal departments to address complex needs.
• Log customer interactions clearly for future reference.

Skills

Communication

Computer skills

Fast-paced

Relationship-building

Problem solving

Time management

Job description

We are seeking positive, hardworking individuals eager to develop new skills within an environment that supports career advancement and professional growth. Please note that a pre-employment background check is required.Location & Hours: This is a full-time, on-site position located at our Fort Worth, TX or Maumelle, AR office. A high level of attendance is required as an essential function of this position.

ROLES & RESPONSIBILITIES

• Resolve customer inquiries by providing accurate, timely support and addressing concerns with a commitment to service excellence
• Support customers by conducting thorough research to identify and implement appropriate solutions to customer concerns.
• Guide callers through our website, offering clear instructions on products, services, and online tools.
• Partner with internal departments to address complex customer needs and ensure a cohesive service experience.
• Document customer interaction details ensuring all information is logged accurately for future reference.

REQUIRED SKILLS

• Demonstrate effective communication skills when engaging with customers.
• Possess foundational computer literacy and proficient keyboarding abilities.
• Thrive in a fast-paced work environment while maintaining operational efficiency.
• Cultivate and sustain positive, professional relationships with customers and cross-functional teams.
• Exercise strong problem-solving capabilities, demonstrating the flexibility to adapt approaches while ensuring successful outcomes.
• Employ effective time management strategies to prioritize tasks and maximize productivity.

DESIRED SKILLS

• Demonstrates a positive attitude and effectively manages stress while remaining composed under pressure.
• Exhibits self-motivation and the ability to take initiative in daily responsibilities.
• Previous customer service experience is advantageous, though not mandatory.
• Prior experience in a call center environment is preferred but not required.