Part Time Customer Service Associate

Hertz; Hanover (MD); On-site; USD 53,037,600 - 63,369,600; Full time

Benefits offered by this job

Medical, dental & vision

401(k) employer matching

Paid parental leave

Employee discounts

Life insurance

Educational reimbursement

Employee assistance program

Job summary

The Hertz Corporation is seeking a Customer Service Associate in Hanover, MD to assist rental customers with friendly, efficient service at the counter and across touchpoints inside the car center. You will greet customers, answer vehicle inquiries, process rentals, and help guests exit smoothly.

The role offers an hourly pay of $18.50 plus commissions, with On Target Earnings potential and monthly bonus plans.

Qualifications

• 1+ years of customer service experience
• Ability to communicate clearly and professionally
• Wriendly and proactive approach to helping customers

Responsibilities

• Assist customers with rental transactions at the counter
• Greet customers and respond to inquiries regarding vehicles
• Provide directions and seamless exit experience for departing customers
• Navigate multiple computer systems while engaging with customers

Skills

Customer service

English proficiency

Multi-tasking

Computer skills

Team player

Time management

Tools

CRM systems

Typing

MS Office

Job description

Job Description

As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.


• Bonus Plans: Eligible, Up to 12%


• Bonus: Eligible, Up to 12%


• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:




• Up to 40% off the base rate of any standard Hertz Rental


• Medical, Dental & Vision plan options


• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)


• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.


• Paid Parental Leave & Adoption Assistance


• Employee Assistance Program for employees & family


• Educational Reimbursement & Discounts


• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness


• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Qualifications

• 1+ years of customer service experience

Skills

• Passion for customer service and attention to detail - Goes the extra mile


• Self-motivated to achieve and exceed targeted goals


• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.


• Proficiency in English


• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply


• Work in a fast-paced environment with a variety of tasks.


• Excellent organizational and time management skills


• Demonstrate professionalism and interpersonal skills


• Proven experience of working well within a team


• 100% customer focus, with proven experience within a customer facing environment

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran