Customer Service Associate

Hertz; Indianapolis (IN); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Up to 40% off standard Hertz rental

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets, Gym Discounts & more

Job summary

Hertz is seeking a Customer Service Associate in Indianapolis, Indiana. This role requires providing exceptional customer service to ensure satisfaction and retention. Responsibilities include resolving customer issues promptly and serving as the primary liaison for Net Promoter Score communication.

Candidates should have over 3 years of customer service experience, excellent communication skills, and strong problem-solving abilities. Benefits include significant rental discounts, health plans, a retirement program, and more.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Experience in operations and sales is preferred.
• Rental car experience is a plus.

Responsibilities

• Provide customer service above expectations for satisfaction and retention.
• Handle and resolve customer issues immediately at the counter.
• Be the primary Net Promoter Score liaison for the management team.

Skills

Excellent customer service skills

Oral and written communication skills

Leadership skills

Problem-solving skills

Decision-making skills

Job description

TheCustomer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.50/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more