Customer Service Associate

UPS; Lombard (IL); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Uniforms provided

Employee discounts

Ongoing training

Job summary

The UPS Store is looking for a friendly and detail-oriented Part-Time Center Associate to join our team. This role focuses on delivering outstanding customer service while assisting with various business services including shipping and printing.

Ideal candidates enjoy helping people, possess strong communication skills, and are organized and dependable. Benefits include uniforms provided and employee discounts on products and services.

Qualifications

• High school diploma or GED preferred.
• 1+ year of customer service or retail experience preferred.
• Strong communication skills in verbal and written forms.

Responsibilities

• Provide excellent customer service to walk-in and phone customers.
• Process shipments and assist with packaging solutions.
• Operate store equipment including copiers, fax machines, and POS systems.

Skills

Customer service

Communication skills

Computer proficiency

Detail-oriented

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

Hours:

20-30 hours per week, flexible schedule (7-day work week)

Position Overview

The UPS Store is looking for a friendly, reliable, and detail-oriented Part-Time Center Associate to join our team. This role is all about delivering outstanding customer service while assisting with shipping, printing, and a variety of business services. If you enjoy helping people, learning new skills, and working in a fast-paced environment, this could be the perfect fit for you.

What You'll Do

• Provide excellent customer service to walk-in and phone customers
• Process shipments and assist customers with packaging solutions
• Operate store equipment including copiers, fax machines, laminators, and POS systems
• Coordinate, process, and review print jobs with accuracy and attention to detail
• Maintain a clean, organized, and safe workspace
• Learn and apply store procedures, products, and services quickly
• Support upselling and cross-selling of store offerings
• Complete required training programs and follow company guidelines

Qualifications

• High school diploma or GED (preferred)
• 1+ year of customer service or retail experience (preferred)
• Strong communication skills (verbal, written, phone)
• Computer proficiency, including Microsoft Office; Adobe Suite a plus
• Organized, detail-oriented, and able to multitask in a fast-paced setting
• Professional appearance with a positive, helpful attitude
• Dependable with strong attendance record
• Able to lift 40 pounds unassisted

Benefits

• Uniforms provided
• Employee discounts on products and services
• Ongoing training and development opportunities