Customer Service Associate

Marshall Retail Group; Kentucky; On-site; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur du retail recherche un(e) Customer Service Associate pour rejoindre son équipe au sein de l'aéroport de Cincinnati. Dans ce rôle, vous offrirez une expérience client exceptionnelle tout en maintenant l'ordre dans le magasin. Le poste inclut des responsabilités variées, telles que la gestion des ventes et le maintien de l'inventaire. Un salaire horaires de 16$ avec plusieurs avantages, y compris l'assurance santé et des congés payés, est proposé. Cette position est ouverte aux personnes possédant d'excellentes compétences en communication et un sens de l'accueil prononcé.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

Paid Parental Leave

401(k) with company match

Employee Discount

Qualifications

• Expérience en service à la clientèle souhaitée.
• Compétences en communication écrite et verbale en anglais.
• Capacité à résoudre des conflits mineurs dans le service à la clientèle.

Responsibilities

• Accueille et assiste les clients tout au long de leur expérience de shopping.
• Maximise les ventes par des suggestions de produits.
• Maintient la propreté et l'agencement du magasin.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

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Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Location: Cincinnati/N Kentucky Intl Airport (CVG), 3087 Terminal Dr, Hebron, KY 41048

Pay: $16 hourly

Schedule: Varies, weekend availability required

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount
  
  

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned
• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required
  
  

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation
  
  

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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